FAQ’s


Q: How much of your product line do you manufacture?
A: Durham MFG manufactures all of its products in house


Q: How can I check order status after hours?
A: Durham MFG has an online portal that gives you the ability to check pricing, retrieve invoices, enter orders and check the status or tracking information of an order.


Q: Can products be painted in my color?
A: Yes, as long as the minimums are met. Please contact customer service for a quote and lead time.


Q: What is your minimum order for free shipping?
A: Durham does not offer free shipping.


Q: Can you drop ship to my customer?
A: Yes, Durham can drop ship anywhere in the US.


Q: What is your minimum order?
A: $25.00


Q: Can I purchase directly from Durham?
A: Durham only sells through distribution. If you wish to sell Durham products or need a distributor in your area, please contact customer service. 1-800-243-3774 Ext. 7300 or custsvc@durhammfg.com


Q: What are Durham MFG’s FOB points?
A: Durham ships from Durham, CT and El Paso, TX


Q: What is the lead time for your products?
A: Standard products shipping from El Paso, TX – Lead time: 7 days. Standard Products shipping from Durham, CT – Lead time: 3-5 days.


If you have a question that has not been answered here, please contact our customer team at custsvc@durhammfg.com

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